Review services
Help when Google reviews go missing or fake ones show up.
Reviews are often the first thing a family reads about a location. These are hands-on services, done by people, that sit alongside the GBP Stats dashboard.
Service one
Missing Google reviews.
Reviews can disappear because of Google's spam filtering, a bug or review sweep, a flagged profile, or a deleted reviewer account. Each cause needs a different fix.
Find the cause
We work out which of those causes hit the profile before anything is changed.
Document it
We record the missing reviews: dates, content and reviewer history.
Escalate to Google
We file the case with Google support, backed by the evidence.
Follow up
We track the case until there is an answer and advise on how to reduce filtering in future.
Service two
Fake review removal.
For reviews from people who were never customers, spam accounts, or a coordinated attack on a profile.
Check the reviews
We identify which reviews appear to break Google's policies, and on what grounds.
Gather evidence
Reviewer history, timing and patterns that support the case.
File the requests
Formal removal requests go through Google Business Profile support.
Escalate
If standard reporting fails, we escalate and keep watching until Google decides.
Inside the dashboard
Ongoing review monitoring.
GBP Stats watches new reviews across every location. Replies are drafted and held in an approval queue. A person approves, edits or skips each one, and nothing posts on its own.
What to expect
The limits, in plain terms.
Google decides
Google makes the final decision in every case. Outcomes are not guaranteed.
Real reviews stay
Real negative reviews from real customers usually cannot be removed.
Timing varies
Some cases resolve in days. Others take weeks.
Tell us what happened to your reviews.
We will tell you what we think can be done.